Question 1

Can I use a Comfort Friend during period cramps?

Accepted Answer

You can warm the removable pouch according to its sewn-in label and place your Comfort Friend comfortably over the lower abdomen for soothing warmth during period discomfort. It is a comfort product, not a medical device or treatment.

Question 2

How does the weighted feeling work?

Accepted Answer

Each Comfort Friend has three to five pounds distributed through the body, creating steady pressure rather than weight in one spot. Many people find this feeling grounding, though experiences vary.

Question 3

Is this suitable for autistic or sensory-sensitive people?

Accepted Answer

Some autistic, neurodivergent and sensory-sensitive people enjoy steady pressure or soft tactile input. Sensory preferences differ, and Comfort Friends are not treatments or medical devices.

Question 4

Is this a medical device?

Accepted Answer

No. Aligna Comfort Friends are comfort products. They do not diagnose, treat or cure health conditions.

Question 5

Which size should I choose?

Accepted Answer

Friends come in 16" (3 lb), 20" (4 lb) and 24" (5 lb). Pick 16" for a desk or bedside companion, 20" for an everyday armful and 24" for the biggest hug.

Question 6

How do I know which care instructions apply to my friend?

Accepted Answer

Open the Care Guide and choose your friend by name, animal, size or product code. You'll only ever see instructions for that product.

Question 7

Can I put my friend in the washing machine?

Accepted Answer

Only if that friend's care page says so. Take the pouch out first, and never wash the pouch itself.

Question 8

What if the pouch or a seam is damaged?

Accepted Answer

Stop using it straight away. Do not heat or cool a damaged pouch or a damaged friend.

Question 9

Are these suitable for children?

Accepted Answer

Age guidance is only published once we hold the testing documentation for a product. Until then we do not state an age grade, and adult supervision is sensible for any weighted or heatable item.

Question 10

Where do you ship and what does it cost?

Accepted Answer

Free shipping on every order, no minimum spend.