Legal
Terms & Conditions
Orders
An order is accepted when we confirm it by email. If we cannot fulfill an item we will tell you and refund it in full.
Pricing and payment
Prices are shown in USD and include any tax shown at checkout. If a price is listed in error we will contact you before charging you.
Delivery
See our Shipping page for delivery information.
Safe use of your friend
Heating and cooling instructions vary by product. Follow only the instructions supplied with your product and shown on its care page, never instructions for a different product. Stop using a damaged item. Our products are comfort companions, not medical devices.
Intellectual property
All characters, names, stories, artwork and copy on this site are original to this brand.
Liability
Nothing here limits your rights under consumer law. Beyond those rights, our responsibility is limited to the value of the order concerned.
Governing law
Orders are sold from and governed by the laws of the United States.